Job Description

Job Title: Customer Service – Furniture
Experience: 3 years business experience
Location: Qatar
Job Posted: April 2013
Ref. : SAJ3152011a

Midas Furniture is a multimillion dollar company which is experiencing phenomenal growth and expansion in the Middle East region. We are looking for an experienced Customer Service Staff to take responsibility for day to day activities in the Home Furniture Showroom in Qatar. The responsibilities are demanding and challenging but the rewards will be satisfying. 
Roles and Responsibility:

•Interact with customers and employees to provide unparalleled levels of customer service 
•Resolve questions and complaints effectively and efficiently. 
•Provide excellent customer service through the entire supply chain process 
•Monitor and manage promotional activities according to set guidelines 
•Monitor and manage customer delivery scheduling 
•Maintain customer data base 
•Manage, utilise, control and protect company assets 
•Ensure compliance to company policy and guidelines 
•Compliance to Health and Safety guidelines •Security


Candidates must possess the following attributes:

•Exceptional interpersonal skills 
•Conflict management skills 
•Good communication and cross cultural interactive skills 
•Desire to achieve customer service excellence 
•Exposure and understanding of logistics operations 
•Proficient in computer software programmes 
•Be able to work effectively and efficiently 
•Hands on 
•Strong organisation and planning skills 
•Time management 
•Highly presentable 
•Languages – English and Arabic are essential

Company Profile
Midas Furniture is a multi million dollar company whose strategic foresight is guided by a truly entrepreneurial spirit. It is the current leader in its markets in Kuwait for Home Furniture, Office Furniture and related products and solutions. The company is currently undergoing a major expansion programme in the region.

The minimisation of “red tape”, its guiding principles and core values in attracting and retaining exceptional people make Midas Furniture the employer of choice. Please apply in confidence if you fit the criteria and you would like to be part of the excitement.

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