Frequently asked questions

Yes, delivery and professional installation are completely free across all areas of Kuwait. Our team sets everything up for you, so you don't have to lift a finger.

After your order is confirmed, a customer service representative will contact you within 24 hours to schedule a delivery date that suits you. We always aim to deliver as quickly as possible.

Of course. Once your order is placed, our team will call you to agree on a delivery window that works for you. To reschedule, contact customer service at least 48 hours in advance.

Yes, as long as you contact customer service before the scheduling team reaches out to you. The sooner you call, the easier it is to update.

We deliver within Kuwait only. We can, however, deliver to a freight forwarding address if you've arranged international shipping through a third party.

Yes. Once confirmed, you'll get a tracking link via SMS or email to follow your delivery in real time.

We accept Visa, Mastercard, KNET, Apple Pay, and Google Pay. We also offer installment options through Tabby, making it easy to spread your purchase over time.

Yes, we offer installment options through Tabby, allowing you to split your purchase into manageable monthly payments with no interest. Check Tabby's terms before finalizing your order.

Customers in Kuwait have the right to return or exchange purchased items in accordance with Kuwait's consumer protection regulations. Refunds are processed back to your account within 15 working days from the return date. If an item arrives with a manufacturer's defect, contact us within 24 hours and we'll sort it out for you.

Contact us within 24 hours of delivery with photos of the damage. We'll arrange a free replacement or a full refund, straightforward, no complications.

Yes, our materials are chosen with Gulf conditions in mind. From performance fabrics to treated finishes, every piece is built to handle Kuwait's heat and humidity for everyday living.

Keep furniture away from direct sunlight and maintain a stable indoor temperature to protect it over time. For performance fabrics, light regular dusting with a soft brush does the job. Small habits make a big difference.

Blot spills straight away with a soft, damp cloth, never rub. For routine care, vacuum with a soft brush attachment to keep dust from settling in the fabric. That's really all it takes.

Vacuum regularly to lift dust from the pile, and treat stains right away with a damp cloth and mild detergent. Good airflow helps significantly. Light-colored or natural fiber blends like cotton tend to fare better in hot, humid conditions over the long run.

Several of our performance fabric options are scratch-resistant and easy to clean, a practical choice for households with pets. Check individual product listings or ask our team in-store for specific fabric details.

Our furniture comes ready-made from international factories and brands, so bespoke customization isn't available. However, many collections are offered in multiple color options and configurations, giving you plenty to choose from.

Midas has been furnishing Kuwaiti homes since 1993. What sets us apart is the combination of global design sensibilities, premium materials, and a seamless shopping experience, from browsing online to delivery at your door.

Measure the width, depth, and ceiling height of the space, and don't forget to check door and elevator dimensions for delivery access. Our in-store team is always happy to help if you're unsure.

MDF is budget-friendly, dimensionally stable, and works well for most everyday furniture. Solid wood (like Oak or Beech) is significantly stronger, can last generations, and has an unmatched feel, but it costs more and needs more care around humidity and temperature. The right choice really comes down to your budget and how long you want the piece to last.

Yes, our Midas B2B team handles office and commercial furnishing projects. Reach out to our corporate sales team to discuss your requirements and get a tailored proposal.

Subscribe to the Midas newsletter or follow us on social media to be first in line for new collections, seasonal sales, and member-exclusive deals.