Frequently asked questions

Yes, delivery and professional installation are completely free across all areas of Jordan. Our team sets everything up for you, so you don't have to lift a finger.

After placing your order, our customer service team will contact you within 24 hours to schedule a delivery date that suits you. Delivery times may vary depending on product availability and your location, but we always aim to deliver as quickly as possible.

Yes. Once your order is confirmed, our scheduling team will call you to agree on a delivery window that fits your day. If you need to reschedule, contact customer service at least 48 hours before your appointment.

You can update your delivery address before our scheduling team contacts you. To do that, call customer service as soon as possible after placing the order.

Yes, once your order is confirmed you'll receive a tracking link via SMS or email so you can follow your delivery in real time.

We accept Visa, Mastercard, and local payment options. Installment plans are also available to help make your purchase more manageable.

If your order hasn't been delivered yet, you can cancel and get a full refund within 7 days of purchase, or exchange within 14 days. Once goods are received, returns are accepted within 24 hours only in cases of a manufacturer's defect or non-compliance with the product specs, provided the defect wasn't visible at the time of purchase. Sale items, accessories that can't be repackaged, and health-related items like mattresses, bed linen, and pillows cannot be returned. Refunds are processed within 21 working days from the return date.

If anything arrives damaged, contact our team within 24 hours. We'll arrange a free replacement or a full refund, no hassle. Just make sure to document the damage with photos when you receive it.

Absolutely. The materials used across our collections are carefully selected to handle varying temperatures and the demands of daily life in Jordan. From performance fabrics to treated wood finishes, durability is always a priority.

Keep furniture away from direct sunlight and try to maintain a stable indoor temperature, both go a long way in preserving quality over time. For performance fabrics, light regular dusting with a soft brush is recommended. A little routine care makes a big difference.

For spills, blot immediately with a soft, damp cloth, avoid rubbing. For regular upkeep, vacuum with a soft brush attachment to keep dust from settling into the weave. Simple routine care keeps these fabrics looking great for years.

Many of our performance fabrics are scratch-resistant and easy to wipe clean, making them a practical choice for pet owners. Ask our in-store team or check individual product descriptions for fabric details.

Our furniture is sourced from international brands and factories, so we do not offer custom-made pieces. However, our collections come in a variety of colors and configurations, so you're likely to find what suits your style.

Midas brings together global design trends and the comfort preferences of Gulf homes, using materials like performance fabrics and solid wood veneers that are built to last. We've been doing this since 1993, and quality is still the standard we hold ourselves to every single day.

We recommend measuring the width, depth, and height of the intended space, and also checking door and elevator dimensions, especially for larger pieces. When in doubt, our team is happy to guide you through it.

MDF is budget-friendly, dimensionally stable, and works well for most everyday furniture. Solid wood (like Oak or Beech) is significantly stronger, can last generations, and has an unmatched feel, but it costs more and needs more care around humidity and temperature. The right choice really comes down to your budget and how long you want the piece to last.

Yes, we have a dedicated Midas B2B team that handles office furnishing projects and commercial orders. Reach out to our corporate sales team directly to discuss your requirements and get a tailored quote.

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