Frequently asked questions

Yes, delivery and professional installation are completely free across all areas of Qatar. Our team sets everything up for you, so you don't have to lift a finger.

After placing your order, our customer service team will reach out within 24 hours to schedule a delivery date that works for you. Actual delivery times vary based on product availability and your location, but we always aim to get your furniture to you as quickly as possible.

Yes. Once your order is confirmed, our scheduling team will call you to agree on a delivery window that fits your day. If you need to reschedule, just reach out to customer service at least 48 hours before your booked slot.

Yes, once your order is confirmed you'll receive a tracking link via SMS or email so you can follow your delivery in real time.

We accept Visa, Mastercard, and local payment options. Installment plans through Tabby are also available, so you can spread the cost of your purchase comfortably.

Yes, we offer installment options through Tabby, allowing you to split your purchase into manageable monthly payments with no interest. Check Tabby's terms before finalizing your order.

If your order hasn't been delivered yet, you can cancel and get a full refund within 7 days of purchase, or exchange within 14 days. Once goods are received, returns are accepted within 24 hours only in cases of a manufacturer's defect or non-compliance with the product specs, provided the defect wasn't visible at the time of purchase. Sale items, accessories that can't be repackaged, and health-related items like mattresses, bed linen, and pillows cannot be returned. Refunds are processed within 21 working days from the return date.

Absolutely. Our materials are selected to withstand the Gulf's high temperatures and humidity. Whether it's performance fabrics or treated wood, durability in Qatar's climate is built into every piece.

Keep pieces out of direct sunlight and maintain a stable indoor temperature. For performance fabrics, a light vacuum with a soft brush regularly is all you really need. These small steps go a long way in preserving your furniture's look and feel.

Vacuum regularly to lift dust from the pile, and treat stains right away with a damp cloth and mild detergent. Good airflow helps significantly. Light-colored or natural fiber blends like cotton tend to fare better in hot, humid conditions over the long run.

Our furniture is sourced from international factories and brands, so we don't offer bespoke customization. That said, our collections come in a variety of colors and configurations, there's a good chance you'll find exactly what you're looking for.

MDF is budget-friendly, dimensionally stable, and works well for most everyday furniture. Solid wood (like Oak or Beech) is significantly stronger, can last generations, and has an unmatched feel, but it costs more and needs more care around humidity and temperature. The right choice really comes down to your budget and how long you want the piece to last.

Yes, our Midas B2B team handles office and commercial furnishing projects. Reach out to our corporate sales team to discuss your requirements and get a tailored proposal.